To improve the accuracy of HireVue Assessments scoring, candidate videos that have experienced certain technical issues, such as missing or incomprehensible audio, will not be scored. Instead of scoring these videos, HireVue will display an error icon. If the user hovers over the icon, they will see the error message below.
It is better for us to NOT score an interview than it is to score it incorrectly. When we detect that we can't score an interview with confidence (due to technical issues), we alert the customer via the Insufficient Data Error message and then they can take steps to give the candidate a fair chance at the interview through the alternate methods discussed below.
FAQ
Why does an interview get an Insufficient Data Error?
This will occur when any assessed question in an interview has a technical issue with the audio. Any question that fails to meet our quality standards will cause the entire interview to fail with an Insufficient Data Error.
What causes audio errors?
Audio errors can result in a transcription that is unusable, which prevents us from generating a HireVue Score. Common causes are:
- Low volume audio
- Background noise, especially a consistent hum
- Not enough words spoken in their answer (be careful not to have single response video questions for assessment interviews. This will trigger errors!)
- Very strong accent
- Unintelligible voice
- Speaking in a different language than expected.
What happens if a technical issue stops the candidate from completing the interview?
If a candidate is forced to exit the interview, due to technology issues, they can rejoin the interview from the start of the question or game challenge that they were attempting when they had the issue.
What should a customer do when a candidate interview fails due to an Insufficient Data Error?
There are three possible workflows that customers could take.
- For customers that review videos (most), interviews with Insufficient Data Error should be manually reviewed. Many of these will have sufficient information to be manually scored by an evaluation.
- For customers that do not review videos OR for those interviews that were so technically flawed that no manual scoring is possible, candidates will need to be advised that they need to retake the interview. Customer support can assist in how to do this.
- For customers that do not allow retakes, candidates will have to be added to a new position with different, but equivalent questions and re-invited to this new interview. Customer support can assist in how to do this.
- In all cases, candidates retaking the interview should be advised to do whatever they can to improve the conditions of their interview. This may mean switching to a different computer or phone, or moving to a new location.
If you still have questions, contact support@hirevue.com or your Customer Success Partner.
How common is it that candidates will get this error?
On average, 1-2% of interviews will have an Insufficient Data Error.