If you cannot see the interviewing candidate and your screen matches the image below, the candidate has not joined the interview yet. When they join the interview, start the interview to see and hear them.
When candidate is joining, your screen should match the image below:
When you start the interview, your screen should match the image below:
If you are on this page and you do not see yourself or the interviewing candidate, follow these steps:
- Make sure to close any other program that could be using your webcam like Skype, FaceTime, etc.
- Refresh the page. This will allow you to enter the interview again and helps resolve any potential glitches with your connection, browser, or computer.
- Check your webcam settings to ensure your webcam is working correctly.
- Restart your computer.