Support & Troubleshooting

Support Resources

• HireVue Connection Test
• Data Retention: Setting Deletion Policies
• Supported Devices with HireVue
• Overview of HireVue Apps
• HireVue Technical Requirements
• Android: Using the HireVue for Recruiting App

See all 11 articles

Support Resources

• HireVue Connection Test
• How to Set a Deletion Policy
• Supported Devices with HireVue
• Overview of HireVue Apps
• Android: Using the HireVue for Recruiting App
• Apple: Using the HireVue for Recruiters App

See all 8 articles

Live Interviews Troubleshooting

• Live Interview Troubleshooting Guide
• HireVue Live Connection
• Disconnected During a Live Interview
• Hearing an Echo During a Live Interview
• You Can't See the Candidate or the Candidate Can't See You
• Apple: Live Screen Sharing

HireVue Customer Success

• Customer Success - Your Team & Services

Error Messages

• Your Internet Connection is not Fast Enough for this Interview
• Failed to Establish a Network Connection
• Camera in Use by Another Program Error
• Coordinate: Cannot Connect to Calendar Error

Customer Support

• Contact Support
• How to Check the Status on Your Support Requests