When scheduling an interview through Coordinate, if you receive an error stating a connection to your calendar account could not be made it is likely because you need to update your calendar service credentials.
Here is an example of a calendar error:
The text in this dialogue box may vary depending on which calendar service you use. Other variations can include:
Cannot Connect to Exchange Server
Cannot Connect to Office 365 Calendar
Cannot Connect to Google Calendar
Unknown Calendar Error
Scheduler Failed to Load
These errors can all be corrected in the same way.
- In the HireVue platform, choose My Company from the dropdown menu under your name, then pick Position Settings.
- Scroll to Calendar Settings and click the pencil icon.
- Click “Change <Calendar Service> Linked Calendar.”
Note: The text in this box will vary based on the calendar service you use. If you're using Microsoft Exchange, there won't be a "Change Linked Calendar" button. In this case, check that the credentials for the service account are still correct (perhaps the password has been reset) and ensure the correct credentials and details are added to HireVue.
- A login window will open. Log in using the service account credentials your IT department gave you when they created the service account.