If you are encountering connection issues, and see the error message, Your internet connection is not fast enough for this interview, follow these troubleshooting steps:
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Try running the test again. Sometimes minor hiccups in your connection will occur, causing you to fail the test.
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Restart your computer.
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Often restarting your computer to re-establish the network connection will resolve the connection issues you are experiencing.
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Often restarting your computer to re-establish the network connection will resolve the connection issues you are experiencing.
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If applicable, restart your modem and/or router.
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To restart your modem or router, unplug the power cord from the device. Count to 10 then plug the device back in. It will take a few minutes for the device to fully power back on. Once it has, attempt to run the connection test again.
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To restart your modem or router, unplug the power cord from the device. Count to 10 then plug the device back in. It will take a few minutes for the device to fully power back on. Once it has, attempt to run the connection test again.
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Try using another browser. We recommend using Google Chrome.
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Sometimes switching to another browser will resolve the connection issue. Your first browser might be blocking the connection to HireVue.
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Sometimes switching to another browser will resolve the connection issue. Your first browser might be blocking the connection to HireVue.
- Test your connection on a site like speedtest.net. If your connection is slow there as well, try switching to a more stable connection or contacting your IT department with the connection speed results.