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HireVue Technical Requirements

Henrique Bittencourt
Updated

General Requirements

User System Requirements

  1. Internet Connection
  2. Operating System
    • OS X 10.12+
    • Windows 10+
  3. Browser (HireVue recommends Chrome for the best experience.)
    • Chrome (latest)
    • Firefox (latest and latest ESR)
    • Safari 15+
    • Edge (on supported versions of Windows 10+)
      • Live Interviews in Edge are supported only on Edge 79+
      • Note: Users will not be able to record intro, closing, or question videos within Edge version 15 or lower. 
  4. Machine processor – minimum 1 GHz (2.0 GHz recommended)
  5. RAM – 1GB RAM minimum
  6. Web camera (for recording video responses/intro/closing videos and participation in Live interviews)
  7. Functional microphone and speakers (for reviewing recordings/participation in Live interviews)
  8. Blurred backgrounds for Live interviews is only available for Chrome 95+ and Edge 79+

     

HireVue for Recruiting - Mobile Applications

  • iOS minimum version supported 13+
  • Android minimum version supported 8.0+

Candidate System Requirements

  1. Internet Connection
  2. Operating System
    • OS X 10.12+
    • Windows 10+
  3. Browser (HireVue recommends Chrome for the best experience.)
    • Chrome (latest)
      • Blurred backgrounds for Live interviews is only available for Chrome 95+
    • Firefox (latest and latest ESR)
    • Safari 15+
    • Edge 16+ (on supported versions of Windows 10+)
      • Live Interviews in Edge are supported only on Edge 79+
      • Machine processor – minimum 1 GHz (2.0 GHz recommended)
  4. RAM – 1GB RAM minimum
  5. Web camera (for recording video responses)
  6. Functional microphone and speakers
  7. Blurred backgrounds for Live interviews is only available for Chrome 95+ and Edge 79+
  8. There are no specific device requirements for Hiring Assistant SMS messages for the candidate

HireVue for Candidates - Mobile Applications

  • iOS minimum version supported 13+
  • Android minimum version supported 8.0+

Mobile Browsers for On Demand

  • iOS minimum version supported 13+, Safari mobile browser 15+
  • Android minimum version supported 8.0+, Chrome mobile browser latest

Email

The HireVue solution includes an SMTP server to deliver emails to candidates, manager, and interview panelist participants. If your email configuration requires whitelisting we recommend including *.hirevue.com. For specific deployments see below: 

Server Email Invitations Calendar Invites

US

hirevue.com

usprd-ics-gw.hirevue.com

EU

hirevue.com

euprd-ics-gw.hirevue.com

US - Only

hirevue.com

usonly-ics-gw.hirevue.com

We no longer provide IP Addresses for our outbound SMTP server as those should be validated via SPF, DKIM, and DMARC.

 Screen Sharing for On Demand 

To complete an interview that includes screen sharing questions the candidate will need to use the latest Chrome or Edge browser.

On Demand Interview Requirements

Candidates completing interviews on demand (1-way) fall under the same general technical requirements. For additional info on the bandwidth and video see below. 

Interview Type

Direction

Minimum

Recommended

Data Usage

Avg Framerate

Resolution

1-way Web

UP

100 kbps

350 kbps

3.75MB/Min 

24-30

480p (VGA)

1-way Android

UP

100 kbps

350 kbps

6.5MB/Min 

24-30

480p (VGA)

1-way iOS 

UP

100 kbps

350 kbps

6.5MB/Min 

24-30

480p (VGA)

1-way Web w/ Screensharing

UP

100 kbps

350 kbps

3.75MB/Min

5

Candidate’s Screen Resolution

Video Playback Requirements

All HireVue supported browsers. Video played back using HLS will succeed using as little as 150kbps. If more bandwidth is available, video quality will increase in steps up to 1.5mbps.

Live Interview Requirements

Live Connection Test

To conduct a connection test to verify connectivity and network performance for live interviews, go to the HireVue Connection Test page:
US test: https://app.hirevue.com/ui/live/#/connection-test
International test: ​​https://eu.hirevue.com/ui/live/#/connection-test 

(This only applies to HireVue Live interviews)

Overview

Live interviews have more stringent requirements.  Customers not interested in live interviews can safely ignore this section.

HireVue uses WebRTC for conducting live interviews. WebRTC is a modern solution that provides excellent audio and video quality, lower latency, improved echo cancellation and a best-in-class experience.  

HireVue recommends Chrome for the best experience.

HireVue also offers a Live Desktop Application for conducting Live interviews. (see section below)

Bandwidth Requirements

Live 2-way interviews require 300kbps up and down (500kbps recommended).  Each additional participant in the interview requires an additional 300kbps of downstream bandwidth.

Headsets

Headsets are recommended for all live interviews. They reduce echo and provide better clarity.

Proxies

Proxies may be necessary for some networks but introduce latency which can degrade live interviews.  The HireVue solution is designed to work through most proxies, but quality may be lower.

For some companies (in particular, larger enterprise organizations), it may be necessary to “whitelist” servers for live interviews to resolve issues with proxies. HireVue will give out information about our media servers, and a technical contact inside of your company (for example, someone from network IT) will make it so HireVue traffic bypasses the proxy.

Mobile Support

Live interviews are supported on mobile devices (see minimum requirements in the general requirements section).

Additional recommendations for mobile users:

  • Prefer a wireless network over a cellular network
  • Plug the mobile device in (prevents the battery from running out mid-interview)
  • Have a place to set the device to provide a stable image free of shaking

WebRTC

WebRTC (Web Real-Time Communication) is an API definition drafted by the World Wide Web Consortium (W3C) that supports browser-to-browser applications for voice calling and video chat. WebRTC has native support in Chrome and Firefox.  All other browsers need to download a plug-in to utilize the technology, though most have work in progress to incorporate this technology natively.

Network Configuration

There are two possible network configurations:

  1. Customers may allow an HTTP CONNECT request over port 443.  This method works best on heavily restricted networks.  Proxies that perform packet inspection may need to disable that feature for traffic going to the following domain for this to work:
    1. *.hvproxy.net
  2. Customers may allow outbound traffic on UDP port 3478.  This method provides the best possible performance.

Live Desktop Application

To Provide the best experience for our Live Video interviews, HireVue offers a desktop application for customers restricted to using Internet Explorer or Safari. The goal is to provide customers a dedicated app which is optimized for Live interviews and may perform better with corporate technology configurations.  

If the Live Desktop Application is enabled on an account, the live experience will prompt to install and run the desktop application for all browsers except Chrome and Firefox. For users of Safari, the application will launch even when not enabled on the account. If the application is already installed, the live experience will attempt to launch it directly.

In addition to the general user requirements, the live app requires 200 MB of disk space.

The Live Desktop Application can be downloaded for testing at the following locations:

Note: If the Live Desktop Application is not enabled, participants will be prompted to install the WebRTC plugin on all browsers except Chrome. See details below.

HireVue Live 3.0 Plug-In

Chrome and Firefox have WebRTC built-in, but other browsers require a plugin to utilize WebRTC.  HireVue provides and maintains a plug-in for all supported browsers and operating systems (see list under general requirements).

The default plugin installer is a per-user MSI.  Some customers have been impacted by a group policy element they have configured on their desktops. The policy forbids users from installing/uninstalling per-user MSIs. For customers who cannot use the per-user MSI, HireVue provides an installer using NSIS that still installs the plugin in a per-machine directory and registers it for that user. There is an account setting that can be enabled to determine which installer we offer when the plugin is missing or out of date. 

For organizations that would like to pre-install the plug-in across the organization, HireVue can provide an MSI installer (per-machine or per-user) to their IT team.  Because HireVue needs to inform the organization when there is an update, this requires an internal contact inside the company to be maintained.

Plugins can be downloaded for testing at the following locations:

https://app.hirevue.com/api/internal/plugin/live/dmg - OS X installer

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