If you cannot hear yourself while recording a video or your microphone is failing the equipment test, close any other programs that may be using your microphone like Zoom, Microsoft Team, etc. Additionally, ensure you make noise during the equipment test.
Please note: If you are in a Live interview and you see a US LOCAL, TOLL FREE, and an INTERNATIONAL option for phone numbers, you will be required to join the interview audio through your phone and not your computer.
Use these steps to check your microphone settings:
- Right-click on the Sound icon, typically located at the bottom-right of your screen, and select Open Sound settings.
- Under Input, ensure that the correct microphone is selected. Try speaking into the microphone and watch for the moving blue bar under Test your microphone. If this bar does not move, your microphone is not picking up sound.
- Click Device properties, and use the slider to set the microphone volume to 100. Click Start test and try speaking into the microphone. If your microphone is not picking up sound, please continue with the steps below to restart the microphone.
- In the Device Properties menu, check the box marked Disable to disable the microphone.
- Restart your computer.
- Follow steps 1-3 above to access the Device Properties menu and re-enable your microphone by un-checking the box marked Disable.
- Return to the interview.