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Workday Integration Error: User Not Found

Henrique Bittencourt
Updated

This error message could be due to the following reasons:

  1. The user attached to the WID in Workday doesn’t have an email.
  2. The user was not created via a Workday Sync.

In HireVue, this error will provide the Workday ID (WID) for the account that the sync request is coming from.

Follow these steps to troubleshoot:

  1. At the top of the page in HireVue, click the down arrow next to your name and choose Integrations.

    Select Integrations
     

     

  2. Click the Workday Sync Errors tab.

    Workday errors tab

     

Review the error log.

 

Reason 1: The user attached to the WID in Workday doesn’t have an email

  1. Under Workday Initiator, copy the WID.

    WD tab

     
  2. In Workday, search for the WID to see if there is a primary business email address associated with the user.
     
  3. If there is no email address, add a primary business email address.
     
  4. During the next hourly sync, it should sync over.


Reason 2: The user was not created via a Workday Sync

  1. Under Workday Initiator, copy the WID.

    WD Tab
     
  2. In Workday, search for the WID and get the email address from the account that is associated with the WID.

Please note: If the user already exists in the HireVue account, it means the user was not created via a Workday Sync. This is a problem because manually adding users causes their WID to not attach to their username in HireVue.

3. Email integrationsupport@hirevue.com with the user’s WID and email address.

4. HireVue’s Engineering team will either run a full sync on the account or have the WID manually added on the back-end database.