This error means that the user who sent the request from your integration system does not have the correct permissions to send the request.
Common reasons for this error:
- The user is listed as an Evaluator and does not have permission to create positions in HireVue.
- The user is listed as a Team Member in HireVue, and they are not the position owner. Team members do not have permission to manage positions they do not own.
To resolve this error, you will need to change the user’s level of access.
Follow these steps to troubleshoot:
- At the top of your screen in HireVue, click Positions.
- Search the position title.
- When it appears, click on the position’s title.
- In the position, find the Team field.
- After confirming the team, click Evaluators.
- In the Evaluators tab, find the user listed without the trash icon under the Actions section. They are the position owner.
- Click on the person icon in the top right corner and choose User Administration.
- In User Administration, search the user’s name.
- The team will be listed next to the user’s name.
- To check the user’s level of access, click on the pencil icon to the far right.
- If the user is listed as an Evaluator, click Assign Team Specific Roles.
Please note: If the user is not the position owner, then the user will need to be added as a Team Admin to the team the position is assigned to.
12. Click into the Team Admin field and select the appropriate team in the drop down menu.
13. Click Save.