This error message means that the Workday user that is sending the request is not on the appropriate team or does not have the required level of permissions in HireVue. This error is found in the Workday Sync Errors tab on the Reports page.
Please note: If the user is not the position owner, then the user will need to be added as a Team Admin to the team the position is assigned to.
Follow these steps to troubleshoot:
At the top of the page in HireVue, click the down arrow next to your name and choose Integrations.
- Choose the Workday Sync Errors tab.
- If there is a No Position Permissions error message, you should see a log containing a Username and the Package ID. Copy the Package ID from the Error Log.
- At the top of your screen in HireVue, click Positions.
- Search for the position using the Package ID.
- In the position, find the Team field.
- After confirming the team, click Evaluators.
- In the Evaluators tab, find the user listed without the trash icon under the Actions section. They are the position owner.
- After confirming the team, click on your name in the top right corner, then click on User Administration.
- In User Administration, search the user’s name.
- The team will be listed next to the user’s name.
- To check the user’s level of access, click on the pencil icon to the far right.
If the user is not listed on the team, click Assign Team Specific Roles.
- Click into the Team Admin field and select the appropriate team in the drop down menu.
- Click Save.